haruka-tsunokawa

Haruka Tsunokawa

IHGANA Hotels Group Japan
Director, Digital Marketing, Asia Middle East & Africa

IHG (InterContinental Hotels Group) is one of the world’s leading hotel companies, with a diverse portfolio of brands, including InterContinental, Crowne Plaza, Holiday Inn, and Hotel Indigo. IHG franchises, leases, manages or owns more than 4,900 hotels and 720,000 guest rooms in nearly 100 countries, with more than 1,200 hotels in its development pipeline. IHG manages IHG Rewards Club, the world’s first and largest hotel loyalty programme with nearly 86 million members worldwide. IHG has a long track record of innovating through technology to meet the needs of its guests, being the first company to offer online bookings, having the highest rated app in the hotel and travel industry, and offering Mobile Check-In and Check-Out. Recent announcements include its collaboration with Amadeus to develop a next-generation guest reservation system, and plans to trial and selectively roll out several digitally-driven innovations to provide a more personalised and interactive experience for guests.